How do I care for my Sarah Chloe Jewelry?
As with all Sterling Silver, Gold Vermeil and Fine Jewelry, proper care is essential. Here is how to care for your jewelry:
1. When you are not wearing your jewelry, we recommend storing it in a sealed bag. A ziplock bag is fine.
2. Do not wear your jewelry while showering, swimming, washing dishes, applying perfume, engaging in sports or working out.
3. After wearing your jewelry, we recommend wiping it with a non-abrasive jewelry polishing cloth to remove dirt and tarnish.
4. To fully remove tarnish and any stains on your jewelry, we recommend using silver polish or jewelry polish. Be sure to follow the instructions on the bottle and to always use gloves when working with silver polish.
We offer a complimentary cleaning and repair service on all our Sarah Chloe jewelry. If you are interested in having your jewelry professionally cleaned or repaired, please email email@example.com to request an authorization ticket. Please note that there is a flat-rate $15 return shipping fee for the jewelry return (USA shipments only. Additional rates may apply for Canada and International shipments).
Every Sarah Chloe piece of jewelry comes with a 6-month limited warranty from the date of purchase. This warranty covers breakage, but does not cover damages related to normal wear and tear (ex: surface scratches).
If repair is required within the first 2 months of purchase, Sarah Chloe handles all shipping fees related to the repair. After the first 2 months, there is a $10 shipping fee.
After the 6-month warranty expires, repairs can be made for a nominal fee.
If at any time you experience any issue that requires repair, please email your order number to firstname.lastname@example.org, along with detailed information regarding the repair request and you will be issued a Repair Ticket.