Shipping & Returns
When will my order ship?
Due to its personalized nature, the SARAH CHLOE PERSONALIZED COLLECTION requires production lead time before it ships. Depending on the style, your personalized jewelry will ship within 2-4 weeks. Stock styles ship in 3-5 business days. Select Fine Jewelry styles are custom made to order, and require approximately 3 weeks production lead time.
Once shipped, your order should arrive in approximately 2-3 business days. To request your tracking information, please email email@example.com.
Select styles can be upgraded to Rush Production when placing your order. If you require your order by a specific date, please email firstname.lastname@example.org so that we can assist you. Additional fees (ex: Overnight shipping fees) may apply.
Please note that the order confirmation summary mentions a lead time of 2-4 weeks. This is just an umbrella lead time to cover all styles. Disregard this lead time if you upgraded to Rush Production. In addition, each style's specific lead time is indicated on the product page.
What is your return policy?
Due to its custom nature, personalized styles cannot be returned and are final sale (even if it has been ordered blank/no engraving).
If a personalized ring or bracelet size does not fit correctly, or if the jewelry was ordered with incorrect engraving, we are happy to exchange it for the same style in the correct size/correct engraving within 30 days of receipt. Please note that there is a 15% restocking fee for any personalized style that is being exchanged or modified, as well as all applicable shipping fees.
Stock styles are returnable for a full refund or exchange, but must be returned within 30 days. If you are looking to return an item, please email email@example.com to request a return authorization number and return address. No returns will be accepted without an RA number.