Shipping & Returns

When will my order ship?

Due to its personalized nature, the SARAH CHLOE PERSONALIZED COLLECTION requires production lead time before it ships. Every style features their production lead times on their respective product page. Depending on the style, your custom personalized jewelry will ship within 2-5 weeks. Stock styles generally ship in 3-5 business days. Select Fine Jewelry styles are custom made to order, and require approximately 3-5 weeks production lead time.

Once shipped, your order should arrive in approximately 2-5 business days depending on the shipping method requested and your location within the US. International shipments usually arrive within 1-2 weeks after they have been shipped (subject to Customs delays). Once your order ships, you will receive an automated email with tracking information. 

Select styles can be upgraded to Rush Production when placing your order. If you require your order by a specific date, please email sales@sarahchloe.com so that we can assist you. Additional fees (ex: Overnight shipping fees) may apply.

What is your return policy?

Due to its custom nature, personalized styles cannot be returned and are final sale (even if it has been ordered blank/no engraving).

If a personalized ring or bracelet size does not fit correctly, or if you are requesting an alternate engraving, we are happy to exchange it for the same style in the new size/new engraving within 30 days of receipt. Please note that there is a 15% restocking fee for any personalized style that is being exchanged, resized or modified, as well as all applicable shipping fees.

Stock styles are returnable for a refund or exchange, but must be returned within 10 days of receipt.

Please note that Shipping Fees are non-refundable for any returns (stock or personalized exchanges). In the event that your returned item received the free shipping promo due to it being over $100, our standard shipping rate of $14 will be deducted off the return.

If you are looking to return an item, please email sales@sarahchloe.com to request a return authorization number and return address. No returns will be accepted without an RA number. The customer is responsible for all return shipments and fees on any returns or exchanges. We recommend using a shipping courier that provides a tracking number to ensure successful receipt of returned shipment.

In the event that your purchase was eligible, and received, a Gift With Purchase (GWP), and the purchase is being returned, please be sure to return the GWP along with the returned item. If the GWP is not returned with the original purchase, the MSRP retail amount of the GWP will be deducted from the refund issued.